Accounting & Finance
Reference: AC-127
Job Title: Chief Financial Officer
Country: Lebanon
Experience: above 5 years
Description:
- Manage all the financial operations of the company and manage the department.
- Ensure that international standards and local laws are respected and applied in company books.
- Control all project costs.
- Manage all funds and ensure the optimization of cash flows.
- Coordinate with our partners all the needed by them
Experience and Skills Required:
-University graduate with advanced studies in accounting
- Minimum 15 years in the financial field
- Previous experience in a Contracting Company
Reference: AC-133
Job Title: F&B Administration and Finance Manager
Country: United Arab Emirates
Experience: above 5 years
Description:
- The F&B Administration and Finance Manager is responsible for developing, maintaining and enhancing the F&B financial control, accounting and reporting policies and practices, managing and overseeing all aspects of the back office environment and associated services, including the Financial Analysis, Cost Control, Training and Procurement.
- Identifies, develops and implements plans, policies and procedures including those related to Finance/Accouting in line with corporate Finance strategy in order to support the achievement of overall business objectives.
- Provides consultative advice as required to F&B Senior Managers to allow the realisation of cost saving or efficiency opportunities.
- Coordinates with other Departments and Country Managers as required ensuring that any queries are answered in a prompt and efficient manner.
- Coordinates with other Departments and Country Managers as required ensuring that any queries are answered in a prompt and efficient manner.
Directs the collation of data and preparation of Divisions Consolidated reports in order to ensure the provision of reliable inventory, cost control and financial data to support F&B Management’s decision making.
- Reviews and Audits monthly financial reports in accordance with the integrated forms provided by the regional office, reviews, analyzes and discusses them with the related F&B Brand Management.
- Coordinates with the Regional Procurement Team to purchase F&B Shops row materials and F&B office supplies, printed materials and forms by approving invoices, obtaining requirements, negotiating price, quality and delivery.
- Achieves financial objectives by anticipating requirements, submitting information for premises' budget, scheduling expenditures, analyzing variances, managing quality and cost control.
- Plans, organizes, provides leadership and controls all administrative functions as well as supervises the day to day operation of the section's departments (Financial Analyst, Cost and Inventory Control Regional Specialist, Regional F&B Training Specialist and Regional F&B buyer and procurement specialist).
- Closes deals with regional suppliers, as well as follows up on contracts' renewals.
- Performs miscellaneous job-related duties as assigned by the F&B VP.
- In conjunction with IT, ensures that F&B operating System (Micros System) is in place, in full working order and meets the needs of the customers.
- Assists the VP F&B in following up and supervising new F&B developments (documentation/action plan/ processes) in the countries in coordination with the local departments and identifying areas for development in term of financial performance, HACCP requirement.
- Evaluates business objectives that require process improvement/development in comparing to current processes in place.
Education, Experience & Skills Required:
- University degree in Business Administration with emphasis on Accounting or Finance.
- A minimum of 10 years experience in F&B Operations with 3 to 4 years in a managerial position.
- HACCP certified is a plus.
- Good understanding of financial / accounting systems and procedures.
- Good analytical skills.
- Good project management skills.
- Good written and verbal communication skills.
- Good people management skills.
- Good time management, follow up and organization skills.
- Competent knowledge of MS Office applications.
- Fluent in spoken and written English. Arabic is a plus.
Reference: AC-140
Job Title: Accountant
Country: Lebanon
Experience: 3 - 5 years
Description:
Perform accounting processes such as maintaining financial statements and account books in an efficient and timely manner.
- Make necessary adjustments, and send finalized expense reports’ versions to staff while indicating any changes done.
- Follow up proactively with staff to finalize pending issues and ask for appropriate approvals when needed.
- Ensure that staffs’ corporate cards are paid on-time.
- Post all expenses to the financial system and file the hard copies as needed.
- Ensure completeness, accuracy and compliance with accounting principles
Education and Experience Required:
- University Degree in Accounting.
- 2-4 years of accounting experience.
Reference: AC-141
Job Title: Business Operations Manager
Country: Lebanon
Experience: Not required
Description:
Responsible for supporting business operations of one or more
practices, for all processes from project kick-off to project closure. The
role involves daily operations & processes, community building,
support of sales and people processes.
- Ensure all information is updated in the Company system accurately and
on time.
- Track Performance (scorecards, revenue, capacity; receivables;
expenses, budgets).
- Track financial aspects (ledgers of each project, expenses of each
team member, time sheets, receivables), and work closely with
finance to validate information.
- Follow statistics on proposals and ensure that all opportunities are
updated.
- Forecast ledgers.
- Prepare Quarterly Business Reviews (QBR).
- Coordinate, prepare, attend and follow-up business calls and
Quarterly Business Reviews (QBR).
- Compile call material using input from BIS , Webfinance, Cognos
and other tools.
- Monitor marketing/admin spend for PC, work with Services PC
and Finance Team to identify/resolve issues.
- Interact continuously with Partners on business issues to
understand and track business priorities: Participate in major
target account and content calls.
- Plan QBRs and Practice meetings in cooperation with
assistants/secretaries (logistics, agenda creation, meeting support).
- Contribute to monthly newsletter on updates of the practice/team
and the work that the team is involved in.
Demand/new business generation:
- Serve as first point of contact for information regarding Practice
activity and business status – dissemination of this information to
all relevant parties.
- Track business pipeline, ensure business activity (prospects,
proposals, wins/losses) is fed into Business Information System
timely and accurately.
- Maintain overview on proposals, selling decks, marketing and
client activities and act as a facilitator for information on proposals,
qualifications, CVs.
- Work closely with VCS on coordinating new proposals.
PC Leader Strategic Initiatives Support:
- Support annual planning; synchronize Practice with Geography plans.
- Track team objectives (PCS process, alignment of commitments,
identification of gaps).
People Process Support:
- Support Expert/Strategy track appraisal coordination.
- Collate relevant information for bonus process and support implementation.
- Work closely with Staffing Manager on allocation of team members to new projects.
- Coordinate and track people movements for the practice, e.g. PC
alignment, hires, resignations, mentoring, account teams.
- Liaise with recruiting / support integration on recruiting activities
of the practice.
Business Operations Team:
- Share best practices with other team members and drive implementation in Practice.
- Act as a mentor the Business Operations Assistant.
- Be integral part of team (assume project responsibilities, attend
team calls, coach new hires, provide reciprocal vacation coverage).
- Closely team with other parts of Decision Making Support i.e.
Capacity Management, Reporting & Analytics Team, Pricing.
- Team with other support functions e.g. Staffing, Recruiting, HR Admin, Finance Team, VCS.
Education and Experience Required:
- University Degree.
- 3 years relevant experience.
- Background in finance.
Reference: AC-142
Job Title: Chief Financial Officer
Country: United Arab Emirates
Experience: above 5 years
Description:
Under guidelines set, plan, direct, and control the organization’s overall financial and business plans and policies, along with its accounting practices and the conduct of its relationship with clients. Directs all budgeting, audit, tax, accounting, real estate, risk management, legal and certain administrative functions for the organization.
- Assume primary responsibility in overseeing and managing budgets, forecasting and reporting.
- Ensure the Company’s financial commitment and objectives are achieved periodically and annually as per forecast.
- Advise the CEO about financial operations, stability, profitability, and working capital of the Company with a focus on how to improve the business position.
- Ensure the Company is compliant with SOX and receives audit clearance on all issues.
- Direct and monitor the Company’s Working Capital position and action plans.
- Assist in and direct the development of the Company’s annual business plan, budget and targets, and quarterly forecasts.
- Coordinate Capital Expenditure plans and liaise with The Parent Company for appropriate approvals. Ensure execution of all approved Capital Expenditures is within approved thresholds.
- Provide The Parent Company with timely, accurate financial reporting including analysis and commentary, as requested.
- Participation in the development of, and support execution of Parent Co's level initiatives (including with centralized finance, administrative, legal, tax, IT, procurement and property functions as requested.
- Set internal policies and give direction to financial operations, including accounting, billing, financial reporting, agency compensation, legal, risk management, tax and treasury-related functions in order to ensure compliance to IFRS and WPP policies.
- Set parameters, coordinate, evaluate and negotiate significant vendor contracts and agreements.
- Provide guidance and recommendations for action in all financial dealings and ensure proper conduct is maintained.
- Is ultimately responsible for the results of all audits including the Company’s financial audits, internal audits, client audit, government audits and other local tax audits.
- Maintenance and control of compensation budget, including salary, freelance and bonus pools.
- Motivate and manage the finance team to achieve excellent performance. Ensure that all members of the finance team receive appropriate professional and job training.
- Maintain and develop senior level financial contact/relationship with key clients.
- Participate in New Business opportunities, including the negotiation of all client contracts and compensation arrangements.
- Enforce internal controls for ensuring Client contractual compliance.
- Explore, develop, and evaluate new areas for Business Unit growth and profitability.
- Support visibility by participating in appropriate professional and business forums and organizations.
- Helps to develop and expand shared and/or unique capabilities for the market.
- Helps to define the approach to client delivery in order to ensure optimization of quality to clients and profitability to Agency.
- Serve as a visible and vocal contributory member of the Agency’s Executive Committee.
Education, Experience and Qualities Required:
- Advanced finance related credentials preferred (i.e. CPA, MBA, Masters)
- +10 years financial management experience in an advertising or medis company.
- Advertising Agency or similar industry experience.
- An energetic, forward-thinking and creative individual with high ethical standards that can make sound independent decisions.
- A strategic visionary with sound technical/financial skills, analytical ability, good judgment and strong operational focus.
- A well organized and self-directed individual who has demonstrated strong organizational awareness skills and is a team player.
- An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
- An excellent negotiator who is experienced in contracts.
- A decisive individual who possesses a "big picture" perspective and is comfortable and well versed in systems and technology.
- Works well with leaders who have financial savvy and those who have little.
- Enjoys working in highly creative environments.
Reference: AC-143
Job Title: Accounting Manager
Country: Lebanon
Experience: above 5 years
Description:
The Accounting Manager supervises the accountants’ staff and is responsible for managing the team to ensure that work is properly allocated and completed in a timely and accurate manner. This challenging position addresses tight deadlines and a multitude of accounting activities including review of trial balance components, monthly treasury reports, and yearend audit preparation.
- Obtain and maintain a thorough understanding of the financial reporting and general ledger structure.
- Ensure an accurate and timely monthly, quarterly and year end close according to IASB.
- Assist in the daily banking requirements.
- Ensure the accurate and timely processing of positive pay transactions.
- Ensure the monthly and quarterly Bank Compliance activities are performed in a timely and accurate manner.
- Collaborates with the finance managers to support overall department goals and objectives.
- Assist in development and implementation of new procedures and features to enhance the workflow of the department and maintaining a high level of accuracy.
- Advises staff regarding the handling of non-routine reporting transactions.
- Responds to inquiries from the Finance Managers regarding financial results, special reporting requests, workflow process improvements, and the like.
- Responsible for meeting all audit requirements within the set deadlines (Q1 of each year) with Group’s international external auditors.
- Work on coaching and developing new and existing staff as needed.
- Work with each direct report to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional development of staff.
- Perform other related duties as required.
Education, Experience and Qualifications required:
- University degree in Accounting/ Finance with CPA or an MBA.
- Five to seven years prior supervisory experience and accounting management.
- Must be familiar with several accounting software, ERP is a plus.
- Must be PC proficient and able to thrive in a fast -pace setting, must have strong experience with Microsoft Office products.
- Strong verbal and written communication skills.
- Strong interpersonal, supervisory and customer service skills required.
- Ability to multi-task, work under pressure and meet deadlines required.
Administrative & Secretarial
Reference: AS-27
Job Title: Personal Assistant/Executive Assistant
Country: Lebanon
Gender: Female
Experience: 3 - 5 years
Description:
- Extensive management of on-line diaries, booking appointments and arranging meetings, updates as required
- Ensure Executive/s get to meetings on time with appropriate documentation
- Acting as back up in managing other Executives’ and Principals’ diaries when their EAs are not available
- Handling and screening calls for Executive/s
- Taking and passing messages to Executive/s in a timely manner
- Organising conference calls as needed and maintaining call record for accounts purposes
- Monitoring Executives’ email inboxes when they are out of the office or at meetings and taking action as necessary
- Organising interview times as part of the Company's appraisal system for Executive's at appraisal time
- Organising business travel and accommodation bookings for Executive/s and occasionally for other client staff on relative projects
- Co-ordinating and preparing monthly expenses claims and fortnightly timesheet submissions for Executive/s and own expenses and timesheets by due dates
- Coordination of reimbursement of medical expenses for Executive/s and their families as part of the executive health scheme
- Maintain and build good working relationships with Executives’ clients and their assistants via phone and email communication
- Proofreading and finalising of documents when required i.e. presentations, proposals, letters
- Assisting Executive/s client team in copying of documents if needed
- Client database management and marketing assistance when needed.
- Keeping Executive/s own contacts databases up to date
- Assisting other EAs during busy periods
- Assisting with the organisation of the Company's events as needed including dinners and outside events
- Provide reception cover on an ad-hoc basis
- Personal errands as occasionally requested by Executive/s
Education and skills required:
- University degree
- Minimum of 3 years experience in a PA/EA role
- Experience with a professional services firm preferred
- Intermediate to advanced level on Excel, Word and Powerpoint
- Ability to use Microsoft Outlook
- Must possess good keyboard skills (at least 55wpm)
Reference: AS-29
Job Title: Executive Assistant
Country: Lebanon
Gender: Female
Experience: above 5 years
Description:
- Drafting agendas for meetings for CEO.
- Handle internal and external correspondence.
- Meeting protocol/notes; Process expenses.
- Formatting and finalizing of presentations.
- Working closely with senior managerial or directorial staff to follow-up on projects (on behalf of the CEO).
- Preparing travel arrangements for CEO; Booking of restaurants and arranging events.
Education, Experience & Skills Required:
- BA/ MBA; Business Administration Public Administration/Psychology/ Sociology/ Marketing & Advertising/ Public Relations.
- 1 to 7 years of experience in a similar position, preferable in marketing/advertising/ project management/ PR or any related field.
- Proficient in the use of Microsoft Office & Intranet.
- High Work Standards;Very good planning & organizing skills.
Reference: AS-32
Job Title: Executive Secretary
Country: Lebanon
Gender: Female
Experience: above 5 years
Description:
- Invoicing from and for company.
- Shipping Formalities.
- Orders of production.
- Answering the Telephone.
Education and Experience Required:
- Business Administration.
- Minimum 5 years of experience.
Reference: AS-33
Job Title: Front Desk Officer
Country: Lebanon
Experience: 1 - 2 years
Description:
- Perform general receptionist duties & respond to inquiries from external and internal parties.
- Answer the telephone and transfer calls to the appropriate individuals, divisions or department.
- Greet visitors at the premises, answer questions and direct them to the appropriate individuals.
- Receive, send and distribute mail, and manage the company's messenger and driver.
- Manage office supplies accurately, including canteen, stationery…
Education, Experience and Qualifications Required:
- Major: Business, Administration.
- Computer skills: Word, Excel, PowerPoint, Internet Explorer…
- Technical skills: Communication.
- Languages: English, French is a plus.
- Others: good time management and strong organizational skills.
Engineering & Technical
Reference: EN-103
Job Title: Site Architect/Engineer – Finishing Works
Country: Lebanon
Experience: above 5 years
Description:
- Coordinate site activities and ensure the execution of work as per program, specifications and shop drawings.
- Supervise and monitor the site labor force and coordinate the work of subcontractors.
- Check accuracy of drawings and prepare quantity take-offs for all accomplished works.
- Carry out quality control for all work activities and ensure all method statements are effectively implemented.
- Assist Project Manager and act as the main technical adviser for subcontractors, craftsmen and operatives.
- Prepare requisition of services and materials needed on site. Complete, coordinate and follow up submittals.
- Control delivery and storage of purchased items as well as usage and maintenance of acquired equipment.
- Liaise with consultants, architects and subcontractors engaged in the project and attend all regular meetings.
- Provide Project Manager with daily and ongoing progress reports.
Qualifications Required:
- Bachelor degree in Architecture (preferably) or Civil Engineering.
- Over 5 years of experience in construction/contracting on large scale building projects.
- Familiar with specs, shop drawings and site works specifically in finishing works.
- Computer literacy: MS Office, AutoCAD, Primavera.
Reference: EN-104
Job Title: Senior Specialist Quantity Survey
Country: Lebanon
Experience: above 5 years
Description:
Control construction costs by accurate measurement of the work required.
Apply expert knowledge of costs and prices of work, labor, materials and plant required, and understand the implications of design decisions at an early stage to ensure that good value is obtained for the money to be expended.
- Provide budgeting and cost estimation in order to control the cost in all project stages (review/validate).
- Establish and implement cost control systems in order to formulate an optimised project cost management system.
- Propose/review the contract & tender documents (including bill of quantity, specs, schedule, etc...) in order to achieve a sufficient & seamless document.
- Perform financial evaluation of tenders in order to have an rationalized comparison among tenderers.
- Review payment certificates in order to validate/challenge the payment request of contractors.
- Prepare monthly progress and close-out report (including narrative reports, tables and graphs).
- Screen the market and prepare/update a database of all related equipments/materials and labor rates in order to maintain an updated price list.
- Survey, measure and record site information as required.
Education and Experience Required:
- BS in Civil Engineering.
- Chartered Quantity Surveyor.
- Minimum 5–6 years of prime building experience. GCC experience is a plus.
Reference: EN-105
Job Title: Technical Manager
Country: United Arab Emirates
Gender: Male
Experience: above 5 years
Description:
- Display a positive demeanor and respect to all internal and external customers.
- Mentor and coach internal & external team members.
- Provide technical assistance when required, to promote sales and to promote the use of the Company's products; Act as a technical consultant to the Sales and Marketing team on quality / technical issues.
- Consistently monitor and maintain call center metrics.
- Interact with the Company’s factories about quality issues and provide technical feedback.
- Process repair authorizations and forward to appropriate approved service resource.
- Approve timesheets & invoices.
- Apply industry knowledge and analyze trends and developments to improve after sales service.
- Recognize system deficiencies and implement effective solutions, or suggest alternative technical solutions to meet client requirements more efficiently.
- Agrees and maintains international and regional standards of service for GCC countries.
- Appoints and maintains appropriate service partner organizations in export branches.
- Manages internal & external technical teams within standards, budget and project schedule.
- Ensure department proper staffing levels.
- Set service organization goals/expectations and provide performance feedback to external partners & employees ensuring compliance to standards & regulations.
Education and Experience Required:
- Electrical Engineering degree + MBA preferably.
- Good technical abilities to lead the technical service team.
- Computer literacy and familiarity.
- Proficiency in English (written, read, spoken.
- 5 to 7 years in relevant experience.
Reference: EN-106
Job Title: Technical Supervisor
Country: United Arab Emirates
Experience: 3 - 5 years
Description:
- Interact with dealers, customers and service technicians to provide technical diagnostic tools to aid in proper repair.
- Display a positive conduct and respect to all internal and external customers.
- Provide quality service to our customers within established quality guidelines.
- Assist in mentoring other team members.
- Demonstrate timely and efficient resolution of customer contacts.
- Process repair authorizations and forward to appropriate technician.
- Resolve technical escalated cases from representatives.
- Prepare a service report for jobs worked that could be of benefit to other team members.
- Prepare and update customer service data base list.
- Provide customer telephone assistance as required.
- Consistently exhibit professionalism in order to enhance the customer's perception of the Company.
- Monitor failure trends and possible quality or reliability problems.
- Assist in determining responsibility and validity of Warranty claims.
- Meet established metrics for phone answer rates.
- Monitor and resolve recurring problems to ensure ongoing customer satisfaction.
- Register complaints received trough the hotline.
- Channel complaints to the technical department to solve problems, or schedules visits.
Education & Experience Required:
- Electrical engineering degree.
- 3 to 5 years in relevant experience.
Reference: EN-95
Job Title: Design Engineer Manager
Country: Lebanon
Experience: above 5 years
Description:
- Selecting procedures/materials for project execution
- Ensuring optimisation of conception and works needed
- Monitoring of plans and documents before their circulation
- Identifying and reporting technical risks and opportunities related to each project to the tender/proposal manager and project manager
- Preparing the budget for the design part
- Monitoring the deadline and budget for the design part
- Finalising and delivering technical offers
- Coaching, organizing and managing design team members
- Assisting designers and expert engineers in their tasks, especially in the definition of equipments’ technical specifications
- Ensuring coherence between the design developed and the contract specificaitons
- Staying up-to-date with technical breakthroughs in water treatment sector
- Coordinating modifications to be done during the execution pahse
- Participating in the defense of a technical offer, when need arises
- Preparing Engineering Review meetings on a frequent basis for each project and ensuring their proper follow up
Experience and skills required:
- 7 to 10 years experience in the field of water and wastewater treatment; preferably with a multinational corporation
- BE in Mechanical or Electro-Mechanical Engineering.
- M.B.A. is a plus
Reference: EN-96
Job Title: Project Manager
Country: Lebanon
Experience: above 5 years
Description:
- Assisting the Proposals Manager in the contract drafting phase and checking the documents before signing
- Defining the general project schedule including links and key dates for all the parties involved (design, purchases, works, commissioning, and joint contracting parties and sub-contractors)
- Checking the validity of technical decisions made within the framework of the project
- Participating in the selection of sub-contractors and suppliers
- Monitoring and coordination of all works – design, procurement, construction, commissioning, testing and defects liability periods
- Managing non-compliance issues and proposing preventive and corrective measures
- Formulating budget forecasts, updating them and transmitting them to the Project Accountant
- Supplying information to draw up budget statements and, if necessary, monitoring collection of payments from the client
- Identification and management of project risks
- Submitting all proposals to improve the margin on the project
- Managing all claims over the project
- Keeping informed on technical and regulatory changes
- Conducting commercial negotiations with suppliers to achieve the best price while meeting the defined specifications
Experience and Skills Required:
- 5 to 10 years experience in the field of water and wastewater treatment; preferably with a multinational corporation
- B.E. in Civil or Mechanical
Reference: EN-97
Job Title: Proposal Manager
Country: Lebanon
Experience: above 5 years
Description:
- Ensure that tenders are delivered with a high level of quality on time, within the allocated budget and in accordance with the Company internal procedures.
- Negotiate and finalize in consultation with legal department pre-bid or bid agreements required during the tender stage.
- Identify potential risks and opportunities during the tender stage and communicate to the management team.
- Budget for the tendering activity on an annual basis in co-ordination with the Business Development Manager.
- Provide estimating services to the Business Developers and Operational staff in a timely and professional manner.
- Work within the company QA procedures and use the company standard Internal Price Analysis Form pricing spreadsheet for all estimates.
- Liaise with design engineers to obtain equipment specifications suitable for obtaining prices.
- Provide detailed information to potential suppliers and manufacturers in line with the company standard Request for Quotation form.
- Expedite quotes from potential suppliers and manufacturers to ensure estimate is completed in a timely fashion.
- Prepare reports for management on progress with tender/proposals.
- Attend hand over with Business Development and provide all support required by the Project Management Team after award.
- Improve the effectiveness competitiveness of the tender preparation in order to increase the success rate.
- Any other work-related duties as required by the Regional Business Development Manager.
Experience and Skills Required:
- 5 to 10 years experience in the field of water and wastewater treatment; preferably with a multinational corporation
- B.E. in Electro-mechanical, mechanical or civil engineering
Reference: EN-98
Job Title: Responsable De Developppement De Zone Geographique
Country: Lebanon
Gender: Male
Experience: above 5 years
Description:
Il a la responsabilité de développer l’activité commerciale dans sa zone d’affectation.
- Prospecter de nouveaux marchés, de nouveaux clients
- Assurer la défense commerciale des projets
-Il supportera les projets identifiés durant les phases d’offres et de réalisations
- Développer et entretenir le relationnel avec les prescripteurs, instances institutionnelles, …
- Faire des actions de promotion de la compagnie
- Valider les dossiers de qualification
- Assurer la défense de l’offre
- Participer à la mise en place des marchés
- Accompagner les directions de projet pendants la phase de réalisation
- Accueillir des délégations
- Faire des présentations promotionnelles
- Proposer des « concept papers » pour créer le projet auprès de futurs clients
- Appliquer les procédures de Sécurité pour les opérations liées à son activité
- Appliquer les procédures de Qualité pour les opérations liées à son activité.
Competences requises:
- Expérience confirmée dans le domaine commercial
- Connaître le traitement de l’eau
- Savoir élaborer un plan commercial/marketing
Reference: EN-99
Job Title: QS & Cost Control Manager
Country: Lebanon
Experience: above 5 years
Description:
- Will be in charge of monitoring progress on site.
- Monitoring projects means know on a weekly basis the progress and financial status of each project
- Will monitor spending on projects
- Should have a strong background in QS and planning as well as costing of projects
Experience and Skills Required:
- University graduate-Civil Engineer/Architect
- Minimum 10 years of related experience
Human Resources
Reference: HR-58
Job Title: Human Resources Manager
Country: Lebanon
Experience: above 5 years
Description:
- The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures under the direction of the Country Manager and contributes to the development of corporate HR provision that meets the business needs.
- The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures under the direction of the Country Manager and contributes to the development of corporate HR provision that meets the business needs.
- Conducts detailed salary surveys, analyzes data, determines problem areas and prepares documentations of findings for submission to CHRO and Country Manager.
- Develops and maintains good working relationships with internal departments, external agencies and service providers in order to support the smooth provision of HR services across the organization and promote the image of the company externally.
- Supervises and supports employee relations’ team in providing professional advice and guidance to internal customers, attempts to negotiate resolutions of problems outside the formal grievance process and conducts any required research to ensure accuracy of allegations.
- Attends and contributes to business planning and decision making meetings in order to communicate effectively within the organization and provide HR input and support to overall business decision making.
- Manages annual allocated budget and expenditure up to set limits, optimizes and reduces costs where possible and reports variances versus budget, in order to ensure effective cost management.
- Directs the processing and entry of all personnel actions including appointments, promotions, transfers, separations and supervises government relations activities to provide efficient services to all concerned parties.
- Interprets company rules, regulations, policies and procedures, ensures their effective implementation and oversees the development of policy and procedure improvements in order to ensure the ongoing development of HR provision and standards.
- Manages the recruitment process for both key business positions and employees in own area in order to support the recruitment of high caliber individuals that will enable the business to meet its objectives.
- Reviews all interview materials and monitors hiring practices to ensure supervisors are selecting or rejecting applicants in conformance with legal requirements and department policies.
- Reviews methods used by various entities, recommends system enhancements to the CHRO and proposes alternative organizational plans based on knowledge of company rules and policies.
- Explains the roles of employees and supervisors in the company’s action plan and in the successful operation of the performance appraisal system.
- Conducts needs assessment to determine company’s training needs.
- Liaises regularly with senior business management in order to understand ongoing business activities and development and the implications this will have for HR service support.
Education and Qualifications Required:
- University degree plus a minimum of 5 years experience in HR with 2 years in an HR Manager position.
- Ability to translate strategies into policies, procedures and programs.
- Knowledge and understanding of financial planning and budgeting processes.
- Relevant experience in organizational planning, employee relations, recruitment, training and development.
- Computer literate with experience in using word, excel, and power point.
- Fluent in written and spoken English.
- Strong interpersonal and communication skills.
- Strong interpersonal and communication skills.
Reference: HR-60
Job Title: Human Resources Manager
Country: Qatar
Experience: above 5 years
Description:
- The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures under the direction of the Country Manager and contributes to the development of corporate HR provision that meets the business needs.
- The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures under the direction of the Country Manager and contributes to the development of corporate HR provision that meets the business needs.
- Conducts detailed salary surveys, analyzes data, determines problem areas and prepares documentations of findings for submission to CHRO and Country Manager.
- Develops and maintains good working relationships with internal departments, external agencies and service providers in order to support the smooth provision of HR services across the organization and promote the image of the company externally.
- Supervises and supports employee relations’ team in providing professional advice and guidance to internal customers, attempts to negotiate resolutions of problems outside the formal grievance process and conducts any required research to ensure accuracy of allegations.
- Attends and contributes to business planning and decision making meetings in order to communicate effectively within the organization and provide HR input and support to overall business decision making.
- Manages annual allocated budget and expenditure up to set limits, optimizes and reduces costs where possible and reports variances versus budget, in order to ensure effective cost management.
- Directs the processing and entry of all personnel actions including appointments, promotions, transfers, separations and supervises government relations activities to provide efficient services to all concerned parties.
- Interprets company rules, regulations, policies and procedures, ensures their effective implementation and oversees the development of policy and procedure improvements in order to ensure the ongoing development of HR provision and standards.
- Manages the recruitment process for both key business positions and employees in own area in order to support the recruitment of high caliber individuals that will enable the business to meet its objectives.
- Reviews all interview materials and monitors hiring practices to ensure supervisors are selecting or rejecting applicants in conformance with legal requirements and department policies.
- Reviews methods used by various entities, recommends system enhancements to the CHRO and proposes alternative organizational plans based on knowledge of company rules and policies.
- Explains the roles of employees and supervisors in the company’s action plan and in the successful operation of the performance appraisal system.
- Conducts needs assessment to determine company’s training needs.
- Liaises regularly with senior business management in order to understand ongoing business activities and development and the implications this will have for HR service support.
Education and Qualifications Required:
- University degree plus a minimum of 5 years experience in HR with 2 years in an HR Manager position.
- Ability to translate strategies into policies, procedures and programs.
- Knowledge and understanding of financial planning and budgeting processes.
- Relevant experience in organizational planning, employee relations, recruitment, training and development.
- Computer literate with experience in using word, excel, and power point.
- Fluent in written and spoken English.
- Strong interpersonal and communication skills.
- Strong interpersonal and communication skills.
Reference: HR-64
Job Title: Recruitment Specialist
Country: United Arab Emirates
Gender: Male
Experience: above 5 years
Description:
- Maintain an updated roster of participant placements and potential job opportunities.
- Responsible for effective and fast recruitment processes both internally and externally.
- Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals.
- Active use of recruitment tools: job flow – hire system ….
- Work closely with assigned business’ HRMs to deliver recruitment needs.
- Suggest proper Medias for approaching the right caliber candidates.
- Follow up and coordinate with recruitment channels.
- Execute pre-screening and/or final phone/face to face interviews for junior & mid
level posts & supports all parties in concern with assessment.
- Submit candidate’s offers and follow up on software until placing.
- Coordinate with universities, events in relation to targeted hires ….
- Proactive coordination with departments for interviews.
- Supervise & interact closely with staffing coordinator in charge of assigned hires
as well as continuous follow up with on-boarding.
- Support HRMs with weekly update on recruitment progress.
- Report weekly and when required to recruitment & staffing regional management
for progress update and further instructions.
- Update and deliver weekly metrics for assigned hires.
- Undertake further responsibilities that may evolve in the future.
Experience Required:
- Minimum 5 to 7 years experience in Recruitment.
Reference: HR-65
Job Title: Junior Human Resource Manager
Country: Lebanon
Gender: Male
Experience: 2 - 3 years
Description:
- Recruitment & Development.
- Projects on Employees leveling/Grading.
- Performance Management involvement.
Education, Experience & Qualifications Required:
- Holding HR/Business degree preferably/Pharma industry experience is an asset.
- 2 -3 years experience.
- Microsoft Office skills.
- English, French is an asset.
Reference: HR-66
Job Title: HR Retail Trainer
Country: Lebanon
Gender: Male
Experience: 3 - 5 years
Description:
To be responsible for the learning and professional development of the retail workforce by providing them with on-store and classroom based training programs so that they can fulfill their potential within the Company, follow the retail university modules as per SHINE program and increase the square meter performance of the stores.
- Identifying training and development needs within retail through PEP results, store performance analysis/ check lists and regular consultation with store manager, retail management and human resources.
- Designing and developing training and development programs based on guidance from SHINE program and align it with the organization's and the individual's needs.
- Monitoring and reviewing the progress of trainees.
- Keeping up to date with developments in training tools and techniques especially, having an understanding of e-learning techniques.
- To align all internal resources and information for the development of product related trainings.
- Developing the leadership and coaching skills for store managers to run smooth operations and work with a motivated team.
- Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program.
- To measure progress on own KPIs.
- To report to all superiors along guidelines as required.
- To benchmark our trainings and the trainings offered by key competitors.
Education and Experience Required:
- Graduation followed by specialization in Training.
- Over than 3 years trainer in Retail Industry.
- standards and procedure training, soft skills and basic technical trainings.
Reference: HR-67
Job Title: Senior Trainer
Country: United Arab Emirates
Gender: Male
Experience: 3 - 5 years
Description:
- The Senior Trainer’s role entails delivery of both NVQ and other retail training. It includes developing resources and coursework material for progress, as well as maintaining NVQ Quality Assurance and the Company standards in all areas of the Retail Academy.
- Develop, evaluate, design, and implement training and staff development programs as per NVQ requirements.
- Assess Level IV Learners.
- Design the outline and training manual.
- Acquire multimedia aids and educational materials.
- Provide support to Learners in order to assist them in achieving their qualification.
- Follow up on training needs based on performance appraisals.
- Develop a framework for testing and evaluation of training program.
- Seek new and relevant training tools.
- Liaising between different departments.
- Maintain contact with all Learners.
- Liaise and assist the Retail Training Manager.
- Build and maintain rapport with all departments within the organisation.
- Forecast training needs and budget, yearly.
- Optimise the use of training budget.
Education & Experience Required:
- Masters Degree in HR, Business, Psychology or any related field.
- Minimum 3 years of related work experience, with the ability to design training programs.
Reference: HR-68
Job Title: HR Manager
Country: Lebanon
Experience: above 5 years
Description:
The Human Resources Manager leads and manages the HR Department by defining, developing and implementing HR plans, policies and procedures under the direction of the Country Manager and contributes to the development of corporate HR provision that meets the business needs.
- Advises the Country Manager regarding alternative courses of action available to address company classification needs and prepares management information reports in order to ensure that Senior Business Managers have the relevant information needed to support strategic decision-making.
- Conducts detailed salary surveys, analyzes data, determines problem areas and prepares documentations of findings for submission to CHRO and Country Manager.
- Develops and maintains good working relationships with internal departments, external agencies and service providers in order to support the smooth provision of HR services across the organization and promote the image of the company externally.
- Supervises and supports employee relations’ team in providing professional advice and guidance to internal customers, attempts to negotiate resolutions of problems outside the formal grievance process and conducts any required research to ensure accuracy of allegations.
- Attends and contributes to business planning and decision making meetings in order to communicate effectively within the organization and provide HR input and support to overall business decision making.
- Manages annual allocated budget and expenditure up to set limits, optimizes and reduces costs where possible and reports variances versus budget, in order to ensure effective cost management.
- Directs the processing and entry of all personnel actions including appointments, promotions, transfers, separations and supervises government relations activities to provide efficient services to all concerned parties.
- Interprets company rules, regulations, policies and procedures, ensures their effective implementation and oversees the development of policy and procedure improvements in order to ensure the ongoing development of HR provision and standards.
- Manages the recruitment process for both key business positions and employees in own area in order to support the recruitment of high caliber individuals that will enable the business to meet its objectives.
- Reviews all interview materials and monitors hiring practices to ensure supervisors are selecting or rejecting applicants in conformance with legal requirements and department policies.
- Reviews methods used by various entities, recommends system enhancements to the CHRO and proposes alternative organizational plans based on knowledge of company rules and policies.
- Explains the roles of employees and supervisors in the company’s action plan and in the successful operation of the performance appraisal system.
- Conducts needs assessment to determine company’s training needs.
- Liaises regularly with senior business management in order to understand ongoing business activities and development and the implications this will have for HR service support.
Education and Experience Required:
- University degree.
- 5 years experience in HR with 2 years in an HR Manager position.
Reference: HR-69
Job Title: HR Manager
Country: Lebanon
Experience: above 5 years
Description:
- Establish and maintain appropriate systems for measuring necessary aspects of HR development.
- Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
- Originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes the quality and productivity.
- Develop and implement policies on issues such as working conditions, performance management, equal opportunities, and disciplinary procedures.
- Supervise the implementation of the different HR projects.
- Supervise all the procedures related to compensation & benefits and payroll.
- Manage and maintain the employee relations inside the company.
- Plan and direct for Training of employees including senior managers, maintain contact with outside resources for training.
Education, Qualifications and Experience Required:
- Bachelor's degree in Business/Organization Development/Human Resources or any related field.
- Excellent interpersonal and communication skills.
- Thorough experience in employment law, employee relations, safety,training and development.
- Strong written and oral communication skills in Arabic, French and English.
- Four to Five years of thorough experience in human resources management, organizational development.
- Candidate should have a high level of interpersonal skills and must be a solid team player.
Insurance
Reference: IN-11
Job Title: Account Executive
Country: Lebanon
Gender: Female
Experience: 2 - 3 years
Description:
- One stop shop to our clients
- Plays the middle role between the client and our operation department
- Follow up on daily basis with clients requests through phones mails etc...
- Prepare renewal offers according to operation and management strategy
- Follow up on claims
- Follow up on offers
- Follow up on policies,
- Follow up on collections
Education & Experience Required:
- Business Administration degree.
- A minimum one to three years of experience in the Insurance field.
Reference: IN-12
Job Title: General Underwriter
Country: Lebanon
Experience: above 5 years
Description:
- Work quotations of simple risks according to the Company protocol and database.
- Take care of preparing policies renewals ahead of time according to company’s general strategy.
- Follow up with insurance companies over the policies.
- Follow up to issue necessary certificates within 24 hr including their invoices.
- Update loss ratio quarterly.
Education and Experience Required:
- Business Administration, Insurance or any related discipline.
- 4 to 6 years of experience in the Insurance field.
Reference: IN-13
Job Title: Medical Production Officer
Country: Lebanon
Experience: 1 - 2 years
Description:
- Responsible of sending the necessary SOAPs to the clients on time.
- Responsible of liaising with the insurance companies regarding policies issuance.
- Responsible of checking the stage list.
Education and Experience Required:
- Business Administration, Insurance or any related discipline.
- 1 year of experience in the Insurance field.
Reference: IN-14
Job Title: Sales & Marketing Manager (Life Division)
Country: Lebanon
Experience: above 5 years
Description:
- Define and propose the sales and marketing plan of the Company Life Division.
- Define geographical allocation of recruits and geographical distribution of sales force.
- Set global and individual sales targets for all level of the sales team including but not limited to, production, number of new clients / contracts, client mix, etc.
- Animate and motivate brokers.
- Work with other departments for cross-selling products.
- Interfere directly in difficult client situations.
- Assess client satisfaction levels, and take corrective / preventive actions accordingly.
- Determine periodic statistics on Life portfolio and take appropriate actions.
- Monitor retention rates of clients; tighten control on all profitable policies in order to increase our persistency ratio.
- Study and recommend product upgrades, or new products; coordinate with actuary for product upgrade or new product development.
- Contribute to establishing adequate marketing strategy including external communication, and marketing tools.
- Develop distribution channels for life products.
- Propose Communication campaigns.
- Design, review and help administer life insurance coverages offered determining financial soundness of products offered and evaluating rates.
- Define and implement a recruiting strategy for sales team covering target profiles of recruits, and communication channels with potential recruits.
- Establish a sales training program and ensure proper execution of this program.
- Establish remuneration scheme for Life Sales force, including evaluating the profitability analysis.
- Develop and mentor people, including managing teams and providing feedback to staff on their performance.
- Follow-up on collection of all producers.
- Propose the Life sales department yearly operating budget.
Knowledge & Experience Required:
- University Degree in Insurance / Business Administration + MBA.
- 5 –7 years in the Insurance field.
Reference: IN-15
Job Title: Business Developer
Country: Lebanon
Experience: above 5 years
Description:
- To locate new business opportunities in new markets.
- To assist the VP in following and developing the COBs.
- To be engaged in strategic analysis, marketing, sales & product development with.
- To manage contracts, sales queries and forward monthly reports.
- To provide VP with market feedback concerning all channels of distribution (ins.co, brokers, various POS).
Education, Experience & Qualifications Required:
- Business Administration.
- 5 years of experience.
- Computer Skills.
- English is a must French is a plus.
- Insurance Background.
- Age between 26 & 30
Reference: IN-17
Job Title: Collection Officer
Country: United Arab Emirates
Experience: 2 - 3 years
Description:
- Negotiate payment/settlement of accounts.
- Contacting clients for outstanding payments.
- Evaluate the debtors intent and ability to pay outstanding arrears.
- Liaise with clients and provide advice on collection matters.
- Follow up with clients on a monthly basis by sending Statement of Accounts.
- Reconciling accounts.
- Accurate and timely reporting.
- Complete detailed and informative notes on files.
- Maintaining portfolios of the Account Executives and Directors.
- Scheduling fortnightly meetings with Account Executives to follow up.
Education and Experience Required:
- Bachelor Degree of Accounts, Business Administration/Management or Finance.
- 1 to 2 years of experience.
Reference: IN-18
Job Title: Motor Underwriter
Country: United Arab Emirates
Gender: Male
Experience: 3 - 5 years
Description:
- Client servicing and client handling.
- Administrative job in the motor department.
- Technical knowledge of motor insurance is a plus.
- Deliver good customer service by responding swiftly to queries and concerns from clients.
- Maintain detailed knowledge of new and existing products by liaising with colleagues.
- In charge of fixing all the IT issues that are present and that arise in the system.
- Prepares various reports.
- Quotes for new business (whether direct or from account executives).
- Responsible for renewals of individual and corporate policies (whether directly or through the follow up with Account Executives).
- Prepares new and renewal certificates.
- Attends phone calls, emails and walk-in clients.
- Checks physical and email faxes.
- Assists the claims department with their inquiries and requests regarding policies.
Education and Experience Required:
- Bachelor’s Degree.
- 1 to 2 years of experience.
Reference: IN-19
Job Title: Medical Claims Officer
Country: Lebanon
Experience: above 5 years
Description:
- Assessment of reimbursement cases.
- Responsible of Hot and Cold Approval.
- Responsible of gathering all the needed info to complete the medical claims file and delivered to different supplier.
- Responsible of the Claims list to be up to date.
Education and Experience Required:
- Certified Nurse.
- Minimum 5 years of experience.
IT & MIS
Reference: IT-76
Job Title: Senior Account Manager
Country: Lebanon
Experience: above 5 years
Description:
Effectively communicate the value of the company's solutions (both functionally and technically) to prospective customers. This includes the ability to uncover business requirements, develop a technical sales strategy, and create and effectively demonstrate solutions that address customer requirements.
- Marketing and selling the know-how and skills of the company’s expertise.
- Responsible for reaching sales & profit targets in accordance to set budget.
- Supporting and developing the relation with existing and new customers.
- Participating in scoping calls, solution meetings, and customer presentations; development of solutions including preparation of support documentation and proposals; coordination of internal resources to meet client’s specific needs.
- Understand customer goals and challenges and establish company's products as the best solution available.
- Responsible for ensuring that all engagements are receiving optimal support and are moving smoothly from inception to closure.
- Reviews deliverables prepared by the pre-sales & technical teams before passing to client to ensure compatibility with client’s needs.
- Resolves issues in a timely fashion.
- Respond effectively to RFPs (request for proposal)
- Coordination and management of customer resources and expectations.
- Anticipates clients needs and proposes alternative technical solutions.
- Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- Possess a knowledge base of each client's business, systems and objectives.
- Effectively sustaining after-sales activities.
- Ensures timely and accurate invoicing, and monitors receivables for project in coordination with the Accounting Department.
- Follows up with clients, when necessary, regarding unpaid invoices.
Education and Experience required:
- B.S. required, M.S. or equivalent desired
- Knowledge of telecom and networking technologies is a bonus
- At least 5 years of directly relevant experience
Reference: IT-79
Job Title: Senior Account Manager
Country: Jordan
Experience: above 5 years
Description:
Effectively communicate the value of the company's solutions (both functionally and technically) to prospective customers. This includes the ability to uncover business requirements, develop a technical sales strategy, and create and effectively demonstrate solutions that address customer requirements.
- Marketing and selling the know-how and skills of the company’s expertise.
- Responsible for reaching sales & profit targets in accordance to set budget.
- Supporting and developing the relation with existing and new customers.
- Participating in scoping calls, solution meetings, and customer presentations; development of solutions including preparation of support documentation and proposals; coordination of internal resources to meet client’s specific needs.
- Understand customer goals and challenges and establish company's products as the best solution available.
- Responsible for ensuring that all engagements are receiving optimal support and are moving smoothly from inception to closure.
- Reviews deliverables prepared by the pre-sales & technical teams before passing to client to ensure compatibility with client’s needs.
- Resolves issues in a timely fashion.
- Respond effectively to RFPs (request for proposal)
- Coordination and management of customer resources and expectations.
- Anticipates clients needs and proposes alternative technical solutions.
- Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- Possess a knowledge base of each client's business, systems and objectives.
- Effectively sustaining after-sales activities.
- Ensures timely and accurate invoicing, and monitors receivables for project in coordination with the Accounting Department.
- Follows up with clients, when necessary, regarding unpaid invoices.
Education and Experience required:
- B.S. required, M.S. or equivalent desired
- Knowledge of telecom and networking technologies is a bonus
- At least 5 years of directly relevant experience
Medical, Biology & Quality Assurance
Reference: MD-30
Job Title: Medical Representative
Country: Lebanon
Experience: 1 - 2 years
Description:
- Calling on hospital pharmacists.
- Calling on ICU / Oncologists / Anesthesiologists.
- One day outside Beirut (South or Bekaa) and the rest within greater Beirut area.
- Detailing a hospital line of pharmaceuticals.
Education & Qualification Required:
- Biochemistry / Pharmacy / Nursing.
- Power Point, Excel, Word.
- Perfect English, French is a plus.
- Car must be already available, candidates must be living within close proximity of Beirut.
Misc. Managerial
Reference: MM-49
Job Title: Customer Care Manager
Country: Lebanon
Experience: 3 - 5 years
Description:
- Manage and organize the CCC ( Customer Care Center) efficiently in order to achieve the assigned objectives and targets and ensure that all activities meet the company policy/ Quality Standards.
- Supervise, on a daily basis, the work of the customer care representatives to ensure that all requests, inquiries and complaints are handled in a professional manner.
- Resolve key customer (Banks, VIP clients,...) administrative inquiries and complaints.
- Initiate and/or implement corrective actions as needed in order to provide a high level of customer satisfaction including job assignments, processes, training…
- Maintain and develop team spirit and a high level of competence among the team members (Create and maintain an environment that promote positive communication between the team members).
- Deliver periodical and upon request reports to the department's Manager.
- Follow-up and report to the department’s manager any matters of concern.
- Initiate analysis of any problem encountered, develop the corrective and preventive actions and monitor its implementation.
- Perform other related duties as assigned or requested.
- Propose any process improvement within the department.
Knowledge, Skills and Experience Required:
- University degree in Business / Marketing / Public Relation or equivalent.
- 4 years of experience in administrative position.
- Good language skills (Arabic, English and French).
- Good computer skills: Using Internet and MS Office: Word, Excel and power point).
- Managerial, Interpersonal and Behavioral skills.
Other / Miscellaneous
Reference: OM-35
Job Title: Interior Designer-Sales Consultant
Country: Lebanon
Experience: 3 - 5 years
Description:
- Assist customers buying home furniture and accessories and designing their apartments
- AutoCad presentations for home or project designs
- Contact with professionals (Interior Designers, Architects…)
- Kitchen and/or Office experience
- Sales experience
Experience and Experience required:
- Bachelor degree Interior Designer
- AutoCad experience is a must
Reference: OM-39
Job Title: Purchasing Manager
Country: Lebanon
Experience: 3 - 5 years
Description:
- To head the purchase department
- To receive and process all purchase applications of several items from site
- Should be familiar with engineering materials and suppliers
- Will not in charge of major material supply such as aluminum and woods
Experience and Skills Required:
- Minimum 3 years of experience in a contracting company
- University graduate
Reference: OM-42
Job Title: Kids Area Manager
Country: Lebanon
Gender: Female
Experience: 2 - 3 years
Description:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Under the supervision and direction of the General Manager, and in close coordination with management and support staff, the key responsibilities for this position are:
- Responsible for the overall management, day to day administration, coordination, promotion, and evaluation of Kids Area including kids birthday parties, special events, and classes (music, art, dance, etc…), supplies, outside equipment, etc...
- Hold regular meetings, maintain records, prepare reports, and submit all Kids Area documentation to General Manager including schedules of activities, birthdays etc…
- Responsible for developing and updating policies and procedures related to Kids Area.
- Ensure the development and safety of the children in accordance with the relevant laws, policies and procedures, including emergency procedures, cleanliness of facility, etc...
- Develop, prepare, and justify expenditures for all areas of responsibility within approved budget, including fees collected from special events, party favors, ceramics, etc...
- Market, and promote Kids Area classes, Kids Area club etc…, in the community to increase participation through various communication material including brochures, calendars, news releases, website.
- Exhibit outstanding customer service by developing positive relationships with families, including keeping them informed of program expectations, program activities and their child/children’s progress..
- Develop and implement a comprehensive children’s program, its related activities/classes and other creative experiences so as to meet the physical, emotional, intellectual and social needs of the children.
- Recruit, select, supervise and evaluate Kids Area support staff.
- Assist staff in performing duties, adjust errors and complaints, and maintain harmony among Kids Area support staff.
- Responsible for all aspects of birthday parties, including but not limited to, developing and planning party themes, securing necessary supplies, printing brochures etc…
The Kids Area Manager position is one that requires a combination of skills, experience and education. A successful manager should possess the following attributes: Be easily approachable, sociable and a people's person with a cheerful and pleasing disposition. Have excellent interpersonal skills, should be able to work under pressure, and be able to manage several projects at one point of time. Ability to develop, coordinate, and direct varied activities related to children while thinking outside the box. Have experience in developing, teaching and conducting classes or workshops for children. Knowledge in set design, interior design, floral arranging, entertainment, etc… Ability and willingness to work evenings, weekends, and holidays as needed.
Under the direction of the General Manager, the Kids Area Manager should ensure the operational and fiscal activities of the Kids Area; plan and develop programs to improve the quality and efficiency of all activities in the Kids Area; supervise staff in accordance with company policies and procedures; be responsible for all special events related to children.
Sales & Marketing
Reference: SM-170
Job Title: VP Business Development
Country: Lebanon
Experience: above 5 years
Description:
- The VP Business Development is responsible for setting the company’s strategic direction and the overall management of the company’s business development organization, including identifying new business opportunities for the group target market and gathering information related to new markets.
- Interprets, evaluates, interrelates research data, develops integrated business analyses and projections for incorporation into strategic decision-making.
- Provides recommendations and proposals on appropriate joint ventures, alliances and partnership opportunities to support the expansion plans of the division.
- Develops and leads the Business Development strategy in alignment with the Senior Management and Board’s expectations and guidance.
- Follows up closely on the Real Estate development plan, being an integrated part of the Business Development plan.
- Manages the Business Development initiatives and plans, as well as ensures consistency with the company’s overall strategy.
- Leads, develops, motivates and mentors the Business Development team.
- Defines, refines, tests and implements strategic plans including primary research, industry, market and competitive analysis, customer needs assessment and definition of the product roadmap on the long, mid and short terms.
- Identifies, builds and manages long-term relationships with strategic partners.
- Conducts opportunity assessment, market evaluation and research, financial evaluation and other marketing needs required throughout the evaluation process.
Education and Qualifications Required:
- Bachelor’s degree in Business Administration. Master’s degree is a plus.
- Minimum 8 years of experience in a similar field, with at least 3 years in a managerial position. Relevant experience in Retail is a plus.
- Knowledge of project management principles, practices, techniques and tools.
- Fluent in written and spoken English. French, Spanish or Italian is a plus.
- Computer skills in using spreadsheet, relational database and word processing software.
- Strong presentation and business analysis skills.
- Strong consultative and advisory skills.
- Strong communication and interpersonal skills.
- Strong people management and problem solving skills.
Reference: SM-176
Job Title: Sales Manager
Country: Saudi Arabia
Gender: Male
Experience: above 5 years
Description:
- Successfully managing our sales operation in KSA with respect to specific sales targets and a high level of performance standards.
- Making sure that company policies & procedures are properly implemented.
- Directly contributing to the expansion of our market share and the increase of the profit margins.
- Marketing and selling the know-how and skills of the company’s expertise
- Setting sales strategies, directing senior account managers and ensuring their sales targets are met through proper guidance and follow up.
- Responsible for reaching sales & profit targets in accordance to set budget.
- Manages day-to-day sales activities in coordination with the head office in Beirut and as per the adopted practice and spirit.
- Supporting and developing the relation with the actual suppliers and establishing new ones.
- Supporting and developing the relation with the customers.
- Follows up regularly on individual sales quotas through weekly and monthly meetings and takes corrective measures when needed.
- Ensures that his team is logging the sales data on company tools (CRM, et.) as per the processes and procedures in vigor.
- Follows up on the career growth of his team by proactively defining their career path and personal development plans.
- Ensures healthy relations with both customers and partners.
- Coordinates with the Corporate Marketing & Branding Manager on all promotional events.
- Manages client interaction and expectations for multiple or large-scale development efforts.
- Anticipates clients needs and proposes alternative technical solutions.
- Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- Possess a knowledge base of each client's business, systems and objectives.
- Ensure that the company’s interests are protected at all times and exceptions/special discounts are approved by upper management.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project in coordination with the Accounting Department.
- Follows up with clients, when necessary, regarding unpaid invoices.
Education and Experience Required:
- BA in Business Management or BS in Engineering (telecommunications or other related fields) MBA is a plus
- 10 years and above of experience in sales management
- Experience in networking and IP is recommended (expert knowledge in Cisco Products and Solutions)
- Experience in leading a sales team is essential.
Reference: SM-177
Job Title: Sales Manager
Country: Jordan
Gender: Male
Experience: Not required
Description:
- Successfully managing our sales operation in KSA with respect to specific sales targets and a high level of performance standards.
- Making sure that company policies & procedures are properly implemented.
- Directly contributing to the expansion of our market share and the increase of the profit margins.
- Marketing and selling the know-how and skills of the company’s expertise
- Setting sales strategies, directing senior account managers and ensuring their sales targets are met through proper guidance and follow up.
- Responsible for reaching sales & profit targets in accordance to set budget.
- Manages day-to-day sales activities in coordination with the head office in Beirut and as per the adopted practice and spirit.
- Supporting and developing the relation with the actual suppliers and establishing new ones.
- Supporting and developing the relation with the customers.
- Follows up regularly on individual sales quotas through weekly and monthly meetings and takes corrective measures when needed.
- Ensures that his team is logging the sales data on company tools (CRM, et.) as per the processes and procedures in vigor.
- Follows up on the career growth of his team by proactively defining their career path and personal development plans.
- Ensures healthy relations with both customers and partners.
- Coordinates with the Corporate Marketing & Branding Manager on all promotional events.
- Manages client interaction and expectations for multiple or large-scale development efforts.
- Anticipates clients needs and proposes alternative technical solutions.
- Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
- Possess a knowledge base of each client's business, systems and objectives.
- Ensure that the company’s interests are protected at all times and exceptions/special discounts are approved by upper management.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project in coordination with the Accounting Department.
- Follows up with clients, when necessary, regarding unpaid invoices.
Education and Experience Required:
- BA in Business Management or BS in Engineering (telecommunications or other related fields) MBA is a plus
- 10 years and above of experience in sales management
- Experience in networking and IP is recommended (expert knowledge in Cisco Products and Solutions)
- Experience in leading a sales team is essential.
Reference: SM-179
Job Title: Sales Controller
Country: Lebanon
Experience: 3 - 5 years
Description:
Achieve profit plan objectives in territory by implementing approved programs & strategies through sales to existing retail accounts and through planned acquisition of new business.
- Achieve territory volume & profit objectives for all products (W&B, lubricants & specialties) through sales to existing (lessee & non-lessee) retail accounts & through planned acquisition of new business consistent with Company retail objectives, policies & programs.
- Analyse each retail outlet in terms of dealer competence, sales assessment program & financial condition, market potential & status of retail factors. Study sales & profit results, note deficiencies. Counsel dealer on course of action, consistent with sound business, necessary for dealer to realize maximum sales & profit on all products & services (e.g. retail appearance, sales & service development & money management.)
- Advise dealer of benefits of all Company sales programs. Solicit & obtain orders based upon dealer's need & market potential. Advise & assist dealer in resale of all Company products & development of service income. Advise & assist dealer in effective use of sales promotion material. Develop & implement, as directed or on own initiative, Company & dealer sales program.
- Recommend timely lessee dealer lease renewals or cancellations based upon dealer's competense & retail efficiency. Recommend rents receivable increases or modifications based upon location's gross profit value as a service station.
- Inform dealer regarding trends & situations affecting dealer's business. Develop dealer's retail efficiency so as to reflect credit on the dealer, community & the Company. Solicit & obtain contract renewals at existing (Plant Retail Development) non-lessee accounts well in advance of expiration dates.
- Study low volume accounts. Make recommendation covering account development or divestments.
- Plan, organize & conduct sales activity in accordance with maximum effectiveness & cost efficiency.
- Assure prompt & effective handling of all dealer or retail customer complaints; arrange, as necessary, for automotive engineering assistance.
- Provide, as directed, information necessary to field or account assignments & budget development. Provide promptly such additional information as may be requested.Keep management informed on local conditions affecting sales results. Recommend changes in sales programs & procedures.
- Recommend & provide necessary supporting data relative to maintenance & repairs or rehabilitation of lessee accounts. Counsel with & sell to non-lessee dealers benefits of modernizing & developing their retail facilities.
- Sell & monitor co-operated service stations in his area.
- Determine, with sales management, areas where new locations should be established. Analyse each marketing area and recommend available high volume potential sites. Provide necessary supporting data (e.g. ownership, cost, zoning, estimated volume & rents receivable) and proposals.
- Maintain new business (Plant Retail Development) program & records on a current basis.
- Recruit, interview & participate in selection of dealer applicants consistent with Company dealer selection program. Arrange for & check progress of selected dealer's training.
- Assist & check dealer on all essential details incident to installation & opening for business. Provide dealer with appropriate installation training.
- Provide accounting department with financial statements & other essential data connected with dealer credit applications. Advise dealer on credit terms & conditions. See that dealer adheres to credit terms & repays loans on or aheadof schedule. Make recommendations concerning correction of credit problem.
- See that dealer understand & accept deliveries in quantity agreed upon. Obtain maximum deliveries at each account. Study & make recommendations covering delivery pbs.
- Make suggestions in connection with most effective & productive building and court layout for new sites & rehabilitations. Ensure that maintenance of retail equipment/facilities is conducted efficiently.
- Attend & participate in Sales meeting.
- Participate, as directed, in community & industry affairs.
- Maintain good public & customer relations in territory.
- Recommend disposition of idle or surplus equipment in territory.
Education, Experience and Qualifications Required:
- University Graduate or TS or High School.
- 3 years experience in the Oil Industry.
- Familiarization in Marketing & Sales procedures.
- Salesman ship & general knowledge about Lubricants & Fuels.
Reference: SM-180
Job Title: Marketing & Administrative Assistant
Country: Lebanon
Experience: 3 - 5 years
Description:
- Coordinate the production and distribution of various communications with outside vendors to insure that marketing materials are designed, developed and printed on time and at the required quality.
- Assist in financial responsibilities: verifying sales and marketing budgets, obtaining quotations, preparing purchase order requests, processing invoices and submitting payment documentation.
- Support in organization of events (meetings, symposia, congresses...Etc.).
- Travel management and coordination.
- Providing administrative support to a team of managers and sales executives.
Experience and Qualifications Required:
- At least two years of experience as administrative/marketing assistant or events coordinator.
- Good verbal and written communication skills.
- Good organizational skills and eye for detail.
- Ability to prioritize tasks and work under pressure.
- Can work independently with minimum supervision.
- Advanced proficiency in Microsoft Office applications.
- Basic knowledge of graphic design software is a plus.
- Good knowledge of Arabic and English languages.
Reference: SM-181
Job Title: Field Sales Manager
Country: Lebanon
Experience: above 5 years
Description:
To provide the assigned sales team with the leadership, direction and resources to ensure sales targets are achieved and to liaise with marketing personnel to ensure short and long term sales strategies are applied by the team.
- Develop and lead the sales force to achieve their sales targets through ongoing field coaching, sales meetings, regular one-to-one communication, and appropriate reward and recognition.
- Implement company marketing & Sales strategies.
- Ensure high levels of customer satisfaction through the appropriate allocation of sales territories and monitoring representative activity reports and through strategic contact with key customers, associations and government representatives.
- Develop and manage the expense budget within plan by allocating monies appropriately and regularly monitoring performance. Authorize and submit representative claims in a timely fashion.
- Manage employee relations e.g. recruitment, retention, development plans, succession planning, training etc.
- Actively seek, identify, analyse, and present new business opportunities and improvement ideas to senior management on an ongoing basis.
- Work closely with marketing to achieve joint business goals.
Leadership Competencies:
Individual Leadership / Influencing
- Understand trends, their implications and opportunities, in the global environment. Gather information from multiple sources including customers, peers, staff and external experts. Identify opportunities and threats and develop-long-term strategies to respond.
- Priorities goals, projects and plans appropriately. Create value from cross-division capabilities.
- Look to the future; identify emerging opportunities and seize them.
- Assure a strong talent pool from various disciplines, backgrounds and cultures, continuously developing people skills, knowledge and ability. Encourage people to innovate, collaborate, make decisions and exercise authority and responsibility.
- Establish clear expectations provide timely, accurate feedback - both positive and negative - and take appropriate follow-up action.
- Serve as a role model by acting in a consistent, fair manner, exuding enthusiasm; remaining accessible; demonstrating confidence in others’ abilities.
- Continuously secure and evaluate relevant information, identifying key issues, trends, relationships and cause/effect as they impact the business
- Demonstrate a strong personal capacity for learning new aspects of the business and encourage others to do the same
- Collaboratively set realistic, challenging, measurable goals and timetables. Keep self and others focused on key performance indicators. Be willing to adjust goals to meet changing business needs.
- Set short-term objectives that drive toward longer-term goals or strategies and monitor. Stay with a plan of action until the desired objective is achieved.
- Demonstrate the willingness to challenge status quo or traditional way of doing things and to make /accept unpopular decisions.
- Recognize crisis situations, problems or errors either with process or people and take corrective action at the earliest indication. Demonstrate willingness to admit mistakes, learn from them, and be held accountable for their impact.
- Foster a work environment with continuous open communication and knowledge sharing, for positive results.
- Solicit ideas and encourage the expression of opposing and different points of view.
- Practice effective listening skills; listen and think about diverse or differing ideas before responding.
- Demonstrate a willingness to learn and change.
Functional Competencies:
Communication
- Clarifies purpose and importance; stresses major points; follows a logical sequence.
- Keeps the audience engaged through use of techniques such as analogies, illustrations, and appealing style, body language, and voice inflection.
- Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
- Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.
- Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.
- Attends to messages from others; correctly interprets messages and responds appropriately.
Coaching
- Use relation skills effectively: Maintain and enhance self-esteem, provide support without removing responsibility, share thoughts, feelings and rationale.
- Agree on expected outcomes.
- Agree on actions to take.
- Observe while learner performs process.
- Provide immediate and specific feedback.
Delegation of Authority and Responsibility
- Target assignments to appropriate individuals.
- Assign responsibly for action.
- Clarify scope of authority and responsibility.
- Provide resources to complete assignments.
- Establish follow up process and dates.
Analysis / Problem Assessment
- Detects problems and opportunities.
- Gather all relevant data and information from multipliable source.
- Identify underlying issues and problems.
- Recognize and analyze trends.
- Identify cause-effect relationships.
Negotiation
- Explore needs, concerns, and position of others.
- Identify points of agreement and disagreement.
- Present alternatives.
- Keep arguments issue-oriented.
- Seek a win-win solution.
Risk Taking
- Make decisions when outcome is unclear.
- Take action that others might avoid.
- Take action with potential negative consequences.
Education, Experience and Qualifications Required:
- Bachelor’s degree in a science, business or management discipline or equivalent.
- Minimum 2 years experience in a sales managerial position.
- Excellent Arabic, English, and French
- Experience in the Nutrition and / or Pharmaceutical industry.
- A proven track record of successfully managing people to achieve best performance.
- Ability to look for innovative ways to grow the business and capitalize on market opportunities.
Reference: SM-182
Job Title: Buying Administration Manager
Country: Lebanon
Experience: above 5 years
Description:
Develop strategies for improving operation efficiencies. Control the efficient flow and storage of products. Define stock levels. Focus on inventory control. Manage catalogue department. Ensure proper implementation of store opening/closing.
- Develop strategies and tactics for improving operation efficiencies while improving service levels and reducing inventory levels as well as operation costs.
- Control the efficient, effective flow and storage of products, services and related information from their point of origin to point of consumption for the purpose of conforming to customer requirements.
- Focus on inventory control ensuring accuracy of stock, reducing errors and seeking efficiencies.
- Ensure systems and programs are sufficient to meet company’s inventory needs.
- Ensure regular coordination with finance and products departments (assigning inventory dates, freezing receptions and transfers, RTV’s, etc…)
- Processing stock adjustment requests in accordance with procedure (Inventory Adjustments)
- Correction of negative stock for all stores on a weekly basis (Negative Stock Report)
- Dump SKU follow up and correction on daily basis (Dump SKU Report by Cashier)
- Push a SKU or list of SKUs that are note recognized or not updated on POS (SKU download on Epos system)
- Provide ELVIS training for managers & new database/buying administration officers.
- Reduction of SKU's to improve efficiency (database automated clean-up)
- Place processes and procedures that will ensure a clean and competitive warehousing and distribution operation.
- Sending “negative stock report” for all stores and correction on a weekly basis.
- Create new suppliers on the system as per signed agreement (Vendor File Maintenance).
- Create cost codes.
- Mass changes for labels, cost codes, pop grade, and status (Global changes)
- Creation & maintenance of discounts & periodic rebates as per signed agreements (Discount Maintenance)
- Help accounting department to resolve invoice matching issues & follow up on price differences with product department.
- Monitor the quality & accuracy of the data entry process (Item Enquiries: Item Master File Audit Enquiry)
- Ensure Database updates are sent to PAC (airport) on a daily basis.
- Manage catalogue department ensuring efficient and accurate data processing.
- Monitor the acquisition of keys and maintaining inventory records (all stores including head office)
- Resolve data integrity issues (“UPC/SKU Relationships”, “Catalogue Number Maintenance”, and “Label/Manufacturer Table Maint.”)
- Launching & analyzing reports periodically & when needed, these include:
- “Standard Catalogue Report”: list of SKUs created in database along with their barcode, cost, vsp, label, vendor, quantity on hand.
- “Stock control report”: lists by store, department & sub-department all stock movements by quantity & value (stock start, sales, receptions, transfers, adjustments, returns & stock end) – can be extracted by ANCP or VSP value.
- “Stock Analysis by Receiving Period”: stock aging by store, department, sub- department, class, sub-class and list of SKUs/references – sorts every item depending on the date it was last introduced to that specific store whether by reception or by transfer.
- “Margin on Sales Summary Report”: lists the sales and margins for a store/territory by department, sub- department, class, sub-class and vendor/label – shows separately the value of items sold in AD PLAN.
- “Soft Coded Best Sellers Report”: top list of sales – can be extracted by store/territory, vendor/label, department, sub-department, class, sub-class for a certain period of time.
- “Supplier Performance Enquiry”: Shows for a certain period of time by store/territory the performance (quantity & value) of a certain vendor (stock, sales, orders, receptions, over deliveries, under deliveries and number of items in database.
- Inventory count: Lead the inventory count, determine reason of variances and execute adjustment
- Coordinate with HR & store management (manpower, in store preparation)
- Coordinate with IT (needed equipments & ELVIS preparations)
- Coordinate with finance and product managers (assigning inventory dates, freezing receptions, transfers, returns)
- Lead and supervise the inventory count (Zoning process, racks numbering, manual counting, scanning & downloading scanners)
- Communicate variances to stores for search and correction requests.
- Correct variances when justified.
- Communicate variances to accounting department and auditors.
- Buying Administration: Ensure that buying policies and procedures are implemented. Monitor the tasks done by the buying administration officer, these include:
- Send list of PO, on a weekly basis, to be deleted by buyers to keep clean database & prevent reception errors.
- Provide analytical support of profit and margin reporting. All nonstandard numbers must be followed up with buyers and corrected. (negative margins)
- Study and analyze stock aging and alert buyers. Ensure all promotions are set up correctly and on time to maximize promotional effectiveness and profit.
- Conduct monthly random counts in stores.
- Follow up on RTV deadlines and inform buyers so that they take action with the supplier.
- Send RTV reports to accounting for credit note follow up on a weekly basis.
- Send negative stock to stores on a weekly basis.
- Warehouse: Ensure the proper implementation of warehouse policies and procedures. Coordinate with warehouse manager to resolve warehouse related issues:
- Receptions
- Packaging
- Returns
- Transfers
- Deliveries
- Space management
- French team: Follow up & test projects needing special developments for Lebanon. Ask for assistance when observing an abnormality in a certain menu/report
Education and Experience Required:
- BA in Business Administration
- Min 5 to 10 years of experience in this specific line of business.
Reference: SM-183
Job Title: Marketing Manager
Country: Lebanon
Experience: above 5 years
Description:
Job holder is involved in all aspects of company & customers’ marketing activities, including: category development, strategic planning; planning and execution of advertising; promotion; public/media relations; new business / product development; retail & distribution; sponsorship; and research for the Levant. The role is often challenging, varied and exciting.
The Marketing Manager job contributes to the understanding of the market, the consumers and the soft drinks and dairy categories. The most important tasks are to properly handle and develop both categories by regularly analyzing the market, spotting trends and opportunities, and executing long term planning. Job holder is requested to Travel regularly.
- Solid and fruitful category long-term planning and execution.
- Effective operational marketing.
- Growth in the Company market share and sales.
- Customer satisfaction.
- Planning and developing wining marketing campaigns.
- Develop business with existing customers and new customers.
- Identify customer and market needs, spot trends and opportunities, and execute long term planning.
- Ensure follow up and closing of deals.
- Analyze the market and the competition.
- Organize and update customer data base.
- Assist in BRM preparations and needs.
- Feed retail insights to organization, provide retail expertise, (incl. trends, category management insights, promotion & merchandising), and unveil key opportunities.
- Providing the necessary support for every client depending on his needs.
- Debating with a customer on an opportunity.
- Making sure that a project is delivered on time.
- On-time planning and execution.
- Accuracy and availability of information across the value chain.
- Consumers’ perception and understanding.
- Competitive market.
- Making sure that the Company is benefiting the most out of its marketing support budget to the customers.
- Make sure to support all the clients even the “least strategically important” ones.
- Stay updated with regional and local market trends and info.
- In-depth understanding of categories.
- Proper planning and execution.
- Customers and company portfolio management.
Education, Experience and Qualifications required:
- University degree or higher.
- 6+ years working experience in Marketing, preferably in FMCG.
- Understanding of the Levant market is a plus.
- Previous position held; Marketing Manager, Category Manager, Brand Manager, Account Manager, Product Manager.
Senior Management
Reference: MG-59
Job Title: Country Manager
Country: Gulf Region
Experience: above 5 years
Description:
- The Country Manager is responsible for leading and managing the country’s operations (stores to back office functions), as well as for growing the business profitably, increasing the country’s turnover and reaching the approved targets whether EBITDA and/or Net Profit.
- Guides and directs management in the development, promotion and financial aspects of the country’s products and services.
- Directs the preparation and implementation of short-term and long-range plans and budgets, based on broad corporate goals, in order to optimize the achievement of revenue, profit and growth targets, as well as coordinates with Brand Managers and District Managers for the achievement of the said targets.
- Appraises the country’s financial status and issues periodic reports in order to inform management of the financial stability, liquidity and growth elements of the business.
- Identifies growth potential within the country by indicating prime locations for performing and/or newly identified brands, contacting landlords for offers, sending proposal to the Regional Office and following up on the status of the proposal.
- Directs the preparation and issuance of the monthly financial statements and annual audited financial statements ensuring compliance with statutory and corporate requirements.
- Provides leadership and direction to District Managers and/or Stores Managers, HR, Accounting, IT, Finance, Operations and Engineering functions to ensure the provision of cost-effective and quality support services for mainstream operations.
- Ensures the proper implementation of the group’s policies and procedures as communicated by the Regional Office.
- Ensures that the responsibilities, authorities and accountabilities of all direct reports are defined and understood and that all activities are carried out in compliance with relevant statutory and regulatory provisions.
- Evaluates and recommends business partnering opportunities in order to capitalise on business synergies.
- Recruits, trains, motivates, develops, retains and evaluates employees to ensure that the function has the necessary skill base and that employees are optimally motivated and enabled to maximise their potential and contribution to the achievement of the group’s targets.
Education and Qualifications Required:
- Bachelor’s degree in Business Administration or equivalent. Masters Degree is a plus.
- A minimum of 8 to 10 years experience in a regional/multinational firm with at least 5 years in a managerial position.
- Relevant experience in retail.
- Fluent in written and spoken English.
- Strong communication and interpersonal skills.
- Strong leadership and management skills.
- Strong analytical, strategic thinking and planning skills.
- Strong vision of the Group’s mission.
Reference: MG-61
Job Title: Operations Manager
Country: Lebanon
Experience: above 5 years
Description:
Manage and supervise the mail distribution activities and processes, including the development of plans in light of the company's strategy, to achieve set objectives within the budgets agreed upon with the management.
- 1. Manage and organize the Operations department efficiently, in order to achieve the assigned objectives and ensure that all activities within the department meet with the company’s strategy. Supervise and follow up on a day to day basis the Post offices distribution operation in coordination with the concerned District manager to ensure the proper performance and customer satisfaction.
- Manage the department’s personnel, maintain and develop team spirit and a high level of competence between the department employees, to ensure achieving high quality services at lower costs and within the Department Budget.
- Develop and establish policies/processes, long & short term prevention plans and set objectives in order to manage the department operations efficiently.
Achieve set objectives in coordination with the Managing Director and concerned departments.
- Follow up and coordinate continuously with department managers to ensure that mail is properly processed (received, sorted and delivered on time) according to processes/procedures and related invoices are properly produced.
- Review and analyze mail volume & customers’ complaints, conduct surveys to measure the efficiency of performance and customer satisfaction and ensure the proper reallocation of employees.
- Plan follow up actions, on regular basis, to focus on the performance measurement, achievements, challenges, customer satisfaction and problems,…Collect and analyze the customer's complaints and conduct surveys to measure the customer satisfaction.
- Visit customers, in coordination with the Sales department, to define their requirements, provide details related to offered services and to resolve any previously encountered problems.
- Review cost studies of required services related to the mail/services distribution, review and approve offers prepared by the Sales department, to ensure compliance to the requirements, proper pricing and the availability of related resources.
- Submit reports of the department activities periodically & upon request to the Managing Director.
- Initiate analysis of any problem encountered, develop corrective and preventive actions and monitor their implementation.
- Follow-up and report to the Managing Director any matters of concern.
- Perform other related duties as assigned or requested.
- Supervise the department’s employees, senior supervisors and District Managers.
- Follow up and evaluate employees’ performance, assign objectives, approve and suggest training courses & job rotations.
- Control and approve the dept.’s expenses and purchases.
- Control employees’ behavior and attendance. Approve and sign the leave requests.
- Reallocate the employees as per the work requirements in coordination with the concerned departments.
- Prepare the dept.’s budget in coordination with other concerned departments.
- Review and sign the department purchases and expenses.
Education and Experience required:
- University Degree in Business Administration or other related studies.
- 5-7 years of experience in a related field.
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